topic Re: Charged twice and no proof of purchase in Pay As You Go

Charged twice and no proof of purchase

shamz — Mon, 25 Nov 2024 22:09:02 GMT

As I mentioned in the title I paid the first time £65 for my upfront cost of my metaquest 3 which went through and then it refreshed and asked again and another £65 was taken out my account. After this I was stuck on a white loading page and no next steps were given. I’m now £130 short and no idea if my purchase has even gone through please help me.

Re: Charged twice and no proof of purchase

MI5 — Mon, 25 Nov 2024 22:12:45 GMT

@shamz

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Charged twice and no proof of purchase

jonsie — Mon, 25 Nov 2024 22:14:24 GMT

The money is still with your bank as pending payments so don't worry the bank will make the funds available to you again in 5-7 working days

If you are accepted only one payment will be made but it would seem that the order hasn't gone through

Re: Charged twice and no proof of purchase

shamz — Tue, 26 Nov 2024 02:22:40 GMT

thanks i’ll do this.