topic O2 app help in Pay As You Go

O2 app help

Badgerking — Sat, 23 Nov 2024 01:39:57 GMT

New customer can't get o2 app to work .

1st call 45 mins no answers told to reinstall and change password. Didn't work two more calls with being passed on to other departments total 1.30 mins wasted on call .. still no help.

Is this normal for o2 still no answers and a app that dont work ?

Re: O2 app help

pgn — Sat, 23 Nov 2024 09:13:22 GMT

You can access the same, for the most part, info via any browser and https://accounts.o2.co.uk/signin

And if that fails, you have no option but to - I find that the Social Media section of the doc above gets you through to a skilled support team who, with a little persistence, can address most issues much better than the call center staff. I use X, but any of the links will work. And be persistent, @Badgerking.

Also reboot your phone after uninstalling the app, it has been known to help when you then reinstall if a reboot or phone restart has been performed. Good luck!

Re: O2 app help

Badgerking — Fri, 29 Nov 2024 04:13:12 GMT

Thanks I give that a try reason I want app to work so I could claim some free credit offered for using app

Re: O2 app help

Oxonian — Fri, 29 Nov 2024 21:13:29 GMT

You @Badgerking need to take that up with O2 using the social media contact details already provided to you. 👍