Rolling Plan didn't renew but I was charged anyway ?

mikejv — Wed, 13 Nov 2024 12:47:02 GMT

Hello all, I'm very glad to be here. My apologies for the long post.

I was just wondering if anyone else is having trouble with O2 Rolling Plans? My £15 per month Rolling Plan was due for renewal on 6th November, and I received the usual "we're due to take payment" emails. On 10th November I received a text stating "your rolling plan didn't renew". I also received an email stating the same thing, and that I should "use up all my allowances by 6th November" - sending an email on 10th telling me my allowances expire on 6th? I thought this was strange, so I checked my bank statement and payment was indeed taken.

I tried to log into MyO2, but my details weren't recognised - my email address and password are saved to my browser and have previously logged into MyO2 without any issue. I tried the "forgotten password" procedure but never received the email - it's almost as if my account was deactivated or deleted.

I re-registered and set up the Rolling Plan again, and naturally I contacted O2 about reimbursement for the original payment (ongoing).

Ever since I set up the Rolling Plan again, I can't access the Internet via Mobile Data on my phone? It works fine on WiFi so it doesn't appear to be a handset issue, and Mobile Data is definitely enabled.

Has anyone else experienced similar issues recently?

Re: Rolling Plan didn't renew but I was charged anyway ?

MI5 — Wed, 13 Nov 2024 12:55:11 GMT

@mikejv

You're not alone this month.

Many complaints on here.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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Rolling Plan didn't renew but I was charged anyway ?

Re: Rolling Plan didn't renew but I was charged anyway ?