topic Re: Money in Pay As You Go

Money

sonniepinder — Mon, 04 Nov 2024 06:58:25 GMT

Hello I put £10 into my account yesterday to cover the rolling plan as it was due yesterday to find out it was not taken. I just had a phone call cut off saying I need to top up. So instead of automatically taking the £10 for my bundle it has used it for a phone call instead and I have wasted £10 due to the service failing on me. This has caused massive stress this morning as I am short on money as it is to being out of work from injury. This needs to be reimbursed as this is an error on your end.

Re: Money

Cleoriff — Mon, 04 Nov 2024 07:11:38 GMT

@sonniepinder

You need to call O2 on 4445 Or Payment management.

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re: Money

pgn — Mon, 04 Nov 2024 07:48:37 GMT

PAYG Rolling Plan from O2 by design takes payment from the card you register with O2. It is unlikely you will get your money back, but do call as directed by @Cleoriff above to see if there is some form of ex-gratia payment O2 might be able to make.

covers the tariff you have, and this explains how to switch from one type of PAYG tariff to another type on O2:

Paying for your Rolling plan

Rolling plans let you set up a credit or debit card payment that automatically buys your allowances each month – all contract-free.

If your payment fails (for example, if your payment card expires) and you aren’t able to update it, we’ll move you onto our Big Bundle £10 tariff. You can then choose to top up like a normal Pay As You Go tariff or you can restart a Rolling plan when you’re ready by logging onto My O2 with new payment card details. We won’t apply any late payment fees.

If you’re already an O2 Pay As You Go customer switching from a Big Bundle, we’ll look at how long your Bundle has left to go and use that to take some money off your first Rolling plan payment. So you can switch right away and don’t lose out.

To check your remaining allowances:

Call 4444 free, then choose option 2 and 2 again
Text BALANCE free to 20202
Visit My O2

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

Good luck, @sonniepinder.