New SIM - can't make or receive calls while roaming

Serge55 — Sat, 05 Oct 2024 20:27:49 GMT

Got a new SIM and a new phone (Motorola edge 50 neo running Android 14) but I'm having issues with the SIM.

I'm away on holiday (Romania) and trying to activate this SIM. I'm on a Pay As You Go plan, and got the 8GB/£10 bundle activated.

Although I can receive text messages and can use the internet on the SIM with Wi-Fi turned off, I cannot receive or make any calls, anywhere (UK or Europe).

I have full 4G signal with an R next to it, indicating Roaming is active. I have also received messages from O2 welcoming me to the country, confirming the bundle, etc.

I have tried the following:

Switching preferred network to 2G/3G/4G/5G

Turning on/off Wi-Fi calling

Rebooting in safe mode

Reset mobile network settings

Enabled/Disabled 4G calling

Automatically and manually selected networks (there is only one network that it connects to, out of 4)

Checked if calls are diverted - they are not (new phone, again, default settings were on)

Called O2 and after being on the phone for 2 hours, I was eventually told "give it some time, it will work" (I wish I was joking)

Tried changing APN to both mobile.o2.co.uk & payandgo.o2.co.uk

Updated system

Placed SIM into different phone - still doesn't work

Placed different SIM into Motorola - works just fine

I feel like I'm losing my mind here, especially after reps shrugged it off and told me that everything looks fine on their end and just to 'give it time'.

Any ideas on what else I could try are welcomed.

Re: New SIM - can't make or receive calls while roaming

MI5 — Sat, 05 Oct 2024 20:28:48 GMT

Pretty standard for O2 PAYG abroad.

Very rarely works these days.

Re: New SIM - can't make or receive calls while roaming

Serge55 — Sat, 05 Oct 2024 20:29:26 GMT

What options do I have then?

Re: New SIM - can't make or receive calls while roaming

MI5 — Sat, 05 Oct 2024 20:34:42 GMT

Get a local sim or just use WhatsApp for calls and messages.

And yes, believe it or not, it might just start working at some point.

Re: New SIM - can't make or receive calls while roaming

pgn — Sat, 05 Oct 2024 20:36:27 GMT

Or, as the banner for the forum showed just now, @Serge55 ...

😂

topic Re: New SIM - can't make or receive calls while roaming in Pay As You Go

New SIM - can't make or receive calls while roaming

Re: New SIM - can't make or receive calls while roaming

Re: New SIM - can't make or receive calls while roaming

Re: New SIM - can't make or receive calls while roaming

Re: New SIM - can't make or receive calls while roaming