topic Re: Nokia 800 Tough Roaming Not Working Properly in Pay As You Go

Nokia 800 Tough Roaming Not Working Properly

otronics — Fri, 06 Oct 2023 10:13:30 GMT

I have a Nokia 800 Tough purchased in the UK and an O2 Nano SIM.

My plan is Classic Pay and Go.

I am currently in Portugal and roaming isn't working properly.

It is connected to a network (MEO) and has full signal. Next to the signal bar is a 'r' to indicate roaming.

I cannot use data, send or receive calls or text messages.

I did receive a text from MEO saying "welcome to Portugal etc" but that's it.

Interestingly, I did receive a notification saying I have a voicemail but I can't call 901 to retrieve it.

Things I have tried/checked:

APN settings are the O2 default.
Data setting is on as is data roaming.
I have turned off 4G (phone doesn't have 5G).
Phone has been rebooted many times.
I have tried manually connecting to other networks but there are none in range.

Any ideas?

Thanks.

Oliver.

Re: Nokia 800 Tough Roaming Not Working Properly

pgn — Fri, 06 Oct 2023 14:48:44 GMT

APN Settings for PAYG are what you have set, right?

https://apn.how/gb/o2/nokia-800-tough

Leave 4G on.

Ensure Data Roaming is set, as well as roaming, @otronics

Re: Nokia 800 Tough Roaming Not Working Properly

otronics — Thu, 03 Oct 2024 13:35:05 GMT

Hello again.

A year on and I'm in Portugal again and my phone isn't fully working.

Details:

* I have a Nokia 800 Tough, purchased in the UK. Nano SIM, couple of years old but I've had the same number for 20 years.

* I'm on Pay-As-You-Go and it has about £10 credit.

* On entry to the country, it connected to the MEO network.

* Data is switched on. Data roaming is switched on.

* I DO have 4G data and can go online.

* I can't send or receive texts (however: see next point below).

* I can't make or receive calls but if someone calls me, it goes to voicemail but my phone then texts me to say I have a missed call.

* I have tried all other networks in the area, every APN setting you can imagine (including the ones here: https://apn.how/gb/o2/nokia-800-tough)

Any ideas?

Thanks.

Re: Nokia 800 Tough Roaming Not Working Properly

MI5 — Thu, 03 Oct 2024 13:47:56 GMT

@otronics

Set phone to 2g and see if calls work then.

Re: Nokia 800 Tough Roaming Not Working Properly

japitts — Thu, 03 Oct 2024 15:53:39 GMT

Try manually selecting an alternative local network.

Re: Nokia 800 Tough Roaming Not Working Properly

otronics — Thu, 03 Oct 2024 16:21:50 GMT

I've forced it to 2g - no change.

Tried various alternative networks - no change there either.

Any further ideas?

Thanks.

Re: Nokia 800 Tough Roaming Not Working Properly

MI5 — Thu, 03 Oct 2024 16:37:17 GMT

Welcome to the club of O2 PAYG users which don't work abroad.

You are one of many.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Nokia 800 Tough Roaming Not Working Properly

Enlli — Thu, 03 Oct 2024 16:58:13 GMT

If memory serves me right Portugal has come up a few times with PAYG

Re: Nokia 800 Tough Roaming Not Working Properly

MI5 — Thu, 03 Oct 2024 17:20:52 GMT

and Italy and Spain and probably everywhere else in the EU.

Re: Nokia 800 Tough Roaming Not Working Properly

otronics — Fri, 04 Oct 2024 12:19:32 GMT

Update: I can receive text messages but still can't send them.

I can't make or receive calls.

I have tried the SIM in another phone. Same problem.

Re: Nokia 800 Tough Roaming Not Working Properly

MI5 — Fri, 04 Oct 2024 13:12:11 GMT

Wasting your time @otronics

Just use WhatsApp over wifi or get a local sim.

Re: Nokia 800 Tough Roaming Not Working Properly

otronics — Sat, 05 Oct 2024 13:15:53 GMT

Agreed. I am in contact with O2 support. No luck at all.