topic Rolling plan in Pay As You Go

Rolling plan

andyred — Wed, 25 Sep 2024 10:03:46 GMT

So I’ve got a message to say my payment as failed on my rolling plan so I’ve tried to update via your website and it’s not going through and my name is wrong (see photo)
So then I phoned up your helpline only to be told I need to go onto another contract which I don’t want
So how do I keep my rolling plan

Re: Rolling plan

pgn — Wed, 25 Sep 2024 10:12:29 GMT

You need to contact O2 again,

Some customers' MyO2 records have been affected by an upgrade at the back-end, so use one of the Social Media channels in the guide above to get O2 CS to engage and work with you to fix the errors. Good luck @andyred

Re: Rolling plan

Enlli — Wed, 25 Sep 2024 10:20:32 GMT

You don't need to go on another contract. That's the agent trying to make a commission, a tactic that has come across from Virgin