topic Re: Top up payment rejected in Pay As You Go

Top up payment rejected

Hattiehawker10 — Thu, 18 Jul 2024 21:44:38 GMT

Ive just purchased a pay as you go sim

card. Ive activated the sim and attempted sooo many times to up with multiple payment cards but it keeps coming back unsuccessfully. I have spoken to a help centre operative and asked what the issue is, and why i cant pay via debit card. They had no response. I was told to purchase a Voucher online and then redeemnit makes no sense to me. My closest store is 40 minutes away! I won’t purchase the voucher in case i cant use it then not get a refund. What exactly is the issue? Ive attempted to use a debit and credit card with no joy! Ridiculous!

Re: Top up payment rejected

MI5 — Thu, 18 Jul 2024 21:47:26 GMT

@Hattiehawker10

You need to use a voucher the first time only.

You can get one from your corner shop or supermarket.

Re: Top up payment rejected

MisteE — Tue, 24 Sep 2024 12:16:33 GMT

I have managed to do several top ups via my O2 but is now says top ups didn't go through. I know the card is valid. Is there some limit O2 put on how many or what cumulative value of top us you can do

Re: Top up payment rejected

MI5 — Tue, 24 Sep 2024 12:43:52 GMT

@MisteE

£100 in any 30 day period.

Re: Top up payment rejected

MisteE — Tue, 24 Sep 2024 13:20:42 GMT

thanks you - that's very clear