Top up problem

Omer — Tue, 17 Sep 2024 16:47:16 GMT

Hi, I have a top up problem. I tried a lot but I couldn’t top up and also I tried with two cart one is debit one credit card. Could you help me today and tomorrow? I’m working 7 am to 7 pm so I can’t go to store or anywhere, I also have Screenshot about my problem my problem is “

We couldn't process your payment

Sorry, it's not been possible to take your payment.

Your phone has not been topped up. Please try again or use another card. If the problem continues you'll need to contact your bank.“

and I am sure there is enough money in my account and also I am sure there is enough money for my credit card

Re: Top up problem

Omer — Tue, 17 Sep 2024 16:48:09 GMT

Also today was renewal day please help me

Re: Top up problem

MI5 — Tue, 17 Sep 2024 16:51:53 GMT

@Omer

Call 4445 for O2 customer service.

Re: Top up problem

pgn — Tue, 17 Sep 2024 18:00:11 GMT

All the ways to top up here if you are waiting for 4445 to answer @Omer

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