topic Re: CANNOT TOP UP in Pay As You Go

CANNOT TOP UP

kako — Fri, 23 Aug 2024 10:58:25 GMT

After login to my account I cannot top-up by any means and with different cards added. The message reads:

We couldn’t process your payment

Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank.

I have contacted my back and they say there is nothing wrong with the method of payment and is a problem with O2.

wtf?

Re: CANNOT TOP UP

jonsie — Fri, 23 Aug 2024 11:13:53 GMT

All ways to top up here

If this is a first top up you need to use a voucher

After that you will be able to top up via My O2

Re: CANNOT TOP UP

kako — Fri, 23 Aug 2024 11:30:27 GMT

Hello,

Thank you for showing me ways to pay-as-you-go. However this does not answer my question for why I cannot top-up when I am loggedinto my O2 account.

I am abroad in Belgium, I cannot make calls (as my credit has run out to call 4444) and again, none of this should matter as I have logged into my O2 account where I should be able to top-up that way.

Re: CANNOT TOP UP

MI5 — Fri, 23 Aug 2024 11:41:24 GMT

@kako

Your only option is a voucher from a third party website as indicated in the guide.

O2 system issues are common and go some way to explain your issue.

Re: CANNOT TOP UP

Enlli — Fri, 23 Aug 2024 11:41:25 GMT

We can't say why it's not working as this is not customer services

Have you tried this from the guide. I know others have reported this as a solution.

Mobile top up alternative. (Helpful when abroad/struggling with UK based cards)

You can easily purchase O2 top up online via MobileTopup.co.uk and top up your O2 mobile within 1 minute. You select the O2 top up amount, then you check the order and you pay the phone credit using one of the secure payment methods. After payment, you will receive the top up voucher code via email. You can then directly top up your O2 Pay as you Go Plan using the instructions given

http://www.mobiletopup.co.uk/o2

Re: CANNOT TOP UP

jonsie — Fri, 23 Aug 2024 11:47:48 GMT

Never said you were abroad

So, as in the link, top up by third party voucher is one option

Or download Skype and call the free number