topic Re: No data after top up paid in Pay As You Go

No data after top up paid

Hogie — Thu, 18 Jul 2024 16:13:29 GMT

I've just topped up my sons phone with £10 and he has a rolling plan, but still there is no data. It has been several days now.

Please can someone help.

Thanks

Hogie — Thu, 18 Jul 2024 16:14:34 GMT

PS. The balance shows £10 on the device.

MI5 — Thu, 18 Jul 2024 16:18:08 GMT

As per the T&C's, rolling plans can only be renewed fro the registered card.

Any top ups by other means just add credit.

You need to switch to a big bundle to top up and use credit like you have done.

Switch in your MyO2 or by texting the codes in the link above.

pgn — Thu, 18 Jul 2024 16:22:49 GMT

If it is a PAYG rolling plan, the system expects to take monthly sum from a registered debit or credit card, not from a top-up, @Hogie

Make sure a card is registered, and the top up you applied will remain to cover any out-of-tariff charges.

You may need to contact O2 to get it working, ways here:

MI5 — Thu, 18 Jul 2024 16:32:00 GMT

Full rolling plan T&C's here @Hogie