topic Re: No internet connection since porting number from 3 in Pay As You Go

No internet connection since porting number from 3

Richard2005 — Mon, 01 Jul 2024 14:18:38 GMT

Bought a PAYG sim with8GB data for my new iPhone 14.It was working OK until I ported my number from 3.Since then I have no internet connection, I can make calls and send and receive texts but nothing else.I’ve spoken to customer services three times and visited an02 shop but nobody knows why I have no data. There are no network issues, as my 02 iPad is working, I’ve rebooted phone and reset network settings but still no data.

Nobody at 02 seems able to resolve this issue, all they try to do is get me to take out a monthly contract. I don’t want to loose my number but it has been six days with no data and no prospect of the problem being resolved.

Re: No internet connection since porting number from 3

MI5 — Mon, 01 Jul 2024 14:25:05 GMT

@Richard2005

Check your data apn is correct.

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Re: No internet connection since porting number from 3

Richard2005 — Mon, 01 Jul 2024 16:03:37 GMT

Hi MI5, thanks for the reply.I seem to have resolved the issue. When I inserted the 02 sim I registered on the 02 app as I thought this was necessary to port over the number.

I have registered again on the ported over number and now I have data. It’s just a pity that none of the four people I spoke to from O2 could advise me to do this.

Hopefully somebody may find this of use.

Re: No internet connection since porting number from 3

MI5 — Mon, 01 Jul 2024 16:10:36 GMT

@Richard2005

Shouldn't make any difference, but pleased it's sorted for either way.