topic Re: Number migration problem in Pay As You Go

Number migration problem

SiSi — Wed, 19 Jun 2024 14:52:02 GMT

I used a PAC to bring a number from EE to o2 payg, the advisor then sold me a paym after this request was submitted. So he advised once the migration was done to contact o2 again to migrate o2 payg to o2paym.

I did this and I have nothing but trouble since.

I have been told the number has been disconnected and other advisors tell me the migration process is happening. I have been quoted 4hrs , 24hrs, 48hrs and unto 7 days for the migration to take place.

all the advisors are singing from a different book and telling me different things.

The last advisor has said he has requested the number to be reactived

I have only been with o2 8 days and I'm fed up already.

I have had the number for 15years ! So its important I get my number back as I never instructed them to disconnect my number.

I have emailed a complaint and had no response, the ombondsbum can't don't anything until 8 weeks have passed.

Its been 8 days and I just need my number reactivating!

Has anyone had something similar resolved.

Re: Number migration problem

MI5 — Wed, 19 Jun 2024 15:01:36 GMT

@SiSi

Now that you have raised a complaint it will prevent any other agents from looking into your problem.

If nothing happens automatically, you will just have to wait until complaints get back to you.

Re: Number migration problem

SiSi — Wed, 19 Jun 2024 18:25:13 GMT

That's incorrect information

thanks all the same

Re: Number migration problem

MI5 — Wed, 19 Jun 2024 20:00:04 GMT

No it's not. Good luck

Re: Number migration problem

Arl1 — Thu, 25 Jul 2024 19:11:45 GMT

Did you ever get sorted?

Re: Number migration problem

Enlli — Thu, 25 Jul 2024 19:17:13 GMT

@Arl1 wrote:
Did you ever get sorted?

As the post goes back just over a month I expect they have

Re: Number migration problem

Oxonian — Fri, 26 Jul 2024 19:15:54 GMT

@Arl1 wrote:
Did you ever get sorted?

@Arl1

You are presumably addressing that question to @SiSi, who should be tagged thus. 👍