topic Re: MMS not working in Pay As You Go

MMS not working

Anonymous — Thu, 13 Jun 2024 16:46:59 GMT

Hello, I am having problems sending MMS picture messages on Pay as You Go.

I have a Doro on 2G, my Mum also has a Doro on 2G and I have a Android smartphone on 4G, and all are O2 Pay and Go, but MMS keeps failing and showing 'unable to send' messages.

Its been doing this a few months now, then suddenly it will work, and the photo is sent, but most of the time it doesn't work for most pictures.

It's not a device issue because MMS is not sending photos on all 3 of my O2 phones, so it must be a network problem.

The SMS centre number is +447802092035.

I read a message on here from last year that said MMS doesn't work on O2. Well, it's been working for the past 18 years or more as I've been an O2 member for many years, and always have been able to send MMS messages.

Someone on an earlier message said that there are free apps available to send picture messages. That's not the point: not everyone I know who has MMS phones are on WhatsApp or other similar apps, and MMS is the only way to send photos to friends and family who are not on Whatsapp.

Please keep the MMS service working. We still need it. Can it be fixed? (these things are sent to try us! as they say 😂)

Re: MMS not working

Enlli — Thu, 13 Jun 2024 16:46:49 GMT

What sort of PAYG have you got?

Do you have enough balance to cover the MMS Charges? They are 55p each on PAYG

Re: MMS not working

Anonymous — Thu, 13 Jun 2024 16:55:17 GMT

Hello @Enlli , balance is not a problem. They are all topped up. The configurations are set correctly. I'm on £5 Big Bundle for the 2G phones and £10 data Big Bundle for the Android.

We are always getting text messages from O2 saying they are working on masts in the area, and 'your service may come and go'. Maybe it has something to do with that? Sending ordinary texts works, but most of the time MMS messages keep failing. Only a couple of times after a few failed attempts the photo sends, but most of the time it fails and the photos don't send. It's getting too regular.

Re: MMS not working

Enlli — Thu, 13 Jun 2024 16:55:50 GMT

As far as I'm aware MMS is not included in the bundles and must be paid for outside of your bundle charge, so you need extra balance for that

Re: MMS not working

Bambino — Thu, 13 Jun 2024 16:59:35 GMT

@Anonymous Not sure why you're averse to using WhatsApp? Why do you still want to waste money? Calls, texts, picture messages and video calls using the app over WiFi are free. No brainer.

Re: MMS not working

Anonymous — Thu, 13 Jun 2024 17:18:08 GMT

@Enlli I've got the extra balance. MMS messaging is not included in the Bundles, but you still pay to use it at 55p per message, so it should still work. It's worked in the past.

Re: MMS not working

Anonymous — Thu, 13 Jun 2024 17:14:31 GMT

@Bambino I don't have a problem with WhatsApp but as my friends I want to send the pictures too are not on WhatsApp I still need MMS.

Re: MMS not working

Bambino — Thu, 13 Jun 2024 17:28:45 GMT

@Anonymous You need to educate your friends. If you must send MMS, be sure your mobile data is on.

Re: MMS not working

Enlli — Thu, 13 Jun 2024 17:29:30 GMT

As it is not working on two different phones then something is amiss and you will probably have to call 4445.

Not sure how much support O2 are putting into PAYG. All efforts of bringing PAYG into the 21st century seem to be going into giffgaff

Re: MMS not working

MI5 — Thu, 13 Jun 2024 17:33:46 GMT

@Anonymous

Try setting phone to 3g to send them.

Re: MMS not working

Anonymous — Sun, 16 Jun 2024 10:59:15 GMT

O.k @MI5 @Enlli @Bambino thanks for all your replies. 😄

Re: MMS not working

Anonymous — Wed, 16 Oct 2024 18:23:56 GMT

Hi folks, I still can't send photos via MMS.

I rang 4445, they said it could be my SIM, but the problem is on 4 mobiles, not just mine, so SIM issue seems highly unlikely.

Sometimes I've rang O2 before in years gone by to tell them the O2 MMS isn't working properly at times. Somebody usually gets it going again.

Is there anyone on here that can check it out?

My SIM card is 7 years old, and my other phones have SIM cards only 2 years old, so can't see how it could be a fault with all my SIM cards!

😃

Re: MMS not working

pgn — Wed, 16 Oct 2024 21:26:09 GMT

Whilst this O2 Community guide targets the disabling of MMS, it has the info you need to check your phone settings are correct @Anonymous

Also note the maximum file size that can be sent from an email to a device as a multimedia message (MMS) is 3.5 MB. Larger files can be sent via email to email.

Try to keep your circle of correspondents below 20 if sharing MMS to a group.

Not much else to offer, @Anonymous - MMS is not used, as all in my family and friends use WhatsApp on their phones and occasionally WhatsApp Web on a laptop.

Re: MMS not working

Anonymous — Thu, 17 Oct 2024 15:19:20 GMT

Thanks for the information @pgn

I suppose it's just the sign of the times that MMS isn't used anymore.

Thanks again.

😃

Re: MMS not working

Sammy1879 — Fri, 29 Nov 2024 13:43:26 GMT

The number you provided is not recognised.

Re: MMS not working

pgn — Fri, 29 Nov 2024 15:24:58 GMT

@Sammy1879 wrote:
The number you provided is not recognised.

Which number, @Sammy1879 - 4445 from your PAYG mobile is the correct number:

Customer Service Number Charges

From your O2 mobile	4445	Free
From a landline	0344 8090222	Standard UK rate
From abroad	+44 7860 980 202	Free†

Opening times

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm