topic Re: Airtime rewards in Pay As You Go

Airtime rewards

Mole888 — Wed, 13 Mar 2024 12:37:02 GMT

I was made aware of Airtime rewards and so signed u on the website - I was made aware that there was an APP too so i downloaded that on my mobile (the one used to create the airtime rewards account on the website) and t seemed I had to go through the same process of setting up the account - phone number, card number etc. except when it came to the card it said it was already used - so I had to delete the one on the website in order for the APP to accept it.
I dont understand why these two aren't in sync - surely if I had created the account on the website - when I downloaded the APP and put in the phone number it should have linked in to the already created account with that number ???

Re: Airtime rewards

madasaf1sh — Wed, 13 Mar 2024 12:40:01 GMT

@Mole888

You need to speak to Airtime Rewards as it is a 3rd party application, and is not supported by o2.

https://www.airtimerewards.co.uk/corporate/contact/

Re: Airtime rewards

Mole888 — Wed, 13 Mar 2024 12:49:21 GMT

I appreciate that - I wasn't asking for account analysis but had wondered if anyone else had experienced this or knew whether I had done something wrong

Re: Airtime rewards

MI5 — Wed, 13 Mar 2024 13:31:46 GMT

I only use the app @Mole888 so haven't seen this issue.

One thing you will need to note though is if you have a charge to mobile bar on your account, the airtime rewards cannot be applied, so if you get that issue, ask O2 to remove the charge to mobile bar.