topic Re: Loss of Service in Pay As You Go

Loss of Service

FarmerJo — Mon, 03 Jun 2024 17:48:06 GMT

Have just changed over to O2, fro giffgaff , and my service has been switched off, presumably by you, before I have received a replacement SIM card.

What is going on here?

Re: Loss of Service

MI5 — Mon, 03 Jun 2024 18:15:03 GMT

@FarmerJo

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Loss of Service

FarmerJo — Wed, 05 Jun 2024 08:10:13 GMT

Is there a contact emial, as I am still without any network service and have still not yet received the new SIM card?

Re: Loss of Service

gmarkj — Wed, 05 Jun 2024 08:18:15 GMT

Only for complaints, and I would not recommend using that route as normal customer services will tell you for your complaint to complete - and that is taking upwards of 8 weeks currently @FarmerJo

Use the social media links already given - you might need to keep prompting for updates.

Re-reading your initial post though it would appear as though your GiffGaff sim has been switched off - did you cancel the service or were you intending to use a PAC to bring your number over?

Re: Loss of Service

FarmerJo — Wed, 05 Jun 2024 08:22:42 GMT

giffgaff have charged for this month (all of June) so presumably they did not do the the switch. I had obtained a PAC code from giggaff which I submitted to O2 when the application for the new service was made. I have so far been without phone services for almost two days so I am unable to login to my O2 account (phone needed for verification etc).

Re: Loss of Service

MI5 — Wed, 05 Jun 2024 08:24:58 GMT

@FarmerJo

As per my first reply, contact O2 to find out what's happening.

Re: Loss of Service

FarmerJo — Wed, 05 Jun 2024 08:28:25 GMT

I am not subscribed to any social media sites and am unable to make the 0800 0810255 call because my phone services have been switched off. I am in a catch 22 here if there is no email support.

Re: Loss of Service

MI5 — Wed, 05 Jun 2024 08:43:49 GMT

@FarmerJo

Call for free using Skype

Re: Loss of Service

FarmerJo — Wed, 05 Jun 2024 08:53:09 GMT

Good idea, will try that and let you know.