topic Re: Can't make or receive calls when I'm at work in Pay As You Go

Can't make or receive calls when I'm at work

ElSturge — Fri, 23 Feb 2024 21:57:16 GMT

Hello all, I was hoping someone could shed some light on an issue I am having. So basically, if I am in or around my work building and call someone or someone tries to call me, all my signal and internet just drops and I've either got to reset my phone or toggle airplane mode on and off just to get my 4G/5G back. Anywhere else, it works absolutely fine, it's just at my place of work. I find it strange that it's only at work and the O2 coverage at my workplace seems to be fine. I have reset my network settings on my phone but that hasn't solved my issue unfortunately. Any help would be greatly appreciated.

Re: Can't make or receive calls when I'm at work

pgn — Fri, 23 Feb 2024 22:02:24 GMT

And

may help, @ElSturge. Good luck!

Re: Can't make or receive calls when I'm at work

ElSturge — Fri, 23 Feb 2024 22:50:02 GMT

Tried the majority of the steps, will have to try another SIM in this phone and see if that changes anything

Re: Can't make or receive calls when I'm at work

MI5 — Fri, 23 Feb 2024 22:55:20 GMT

@ElSturge

Building construction can have adverse effects of mobile signals.

Re: Can't make or receive calls when I'm at work

ElSturge — Fri, 23 Feb 2024 23:00:06 GMT

I am not aware of any construction around my workplace, but I have toggled between the different bands before. Like I primarily use 4G even though I have 5G available because to me, I find 4G more reliable, but neither allow calls at work

Re: Can't make or receive calls when I'm at work

madasaf1sh — Sat, 24 Feb 2024 08:28:44 GMT

@ElSturge

By construction it means buildings, and other infrastructure, that may be interfering with the mobile signal. And usually metal and concrete are the main absorbers of Radio Waves along with glass and wood.

Re: Can't make or receive calls when I'm at work

Enlli — Sat, 24 Feb 2024 09:16:47 GMT

I meet with a group in Liverpool Town Centre. All networks have good 4G and 5G signal, but that drops outside the building. There is no signal at all inside.

Vodafone 3G used to be the only one that worked but they have closed down their 3G network

Re: Can't make or receive calls when I'm at work

MI5 — Sat, 24 Feb 2024 10:54:45 GMT

Use wifi calling if you can @ElSturge

Details in the guide I posted.

Re: Can't make or receive calls when I'm at work

ElSturge — Sat, 24 Feb 2024 11:53:13 GMT

My P7P is missing that setting for some reason, but I have changed a few settings so we'll see if that has any change when I'm at work tomorrow

Re: Can't make or receive calls when I'm at work

MI5 — Sat, 24 Feb 2024 12:07:49 GMT

@ElSturge

Works fine on my P7P.

You may need to ask O2 to enable wifi calling on your account first.

Re: Can't make or receive calls when I'm at work

ElSturge — Sat, 24 Feb 2024 12:10:05 GMT

Ahh that makes sense, will get in touch with them. Thank you

Re: Can't make or receive calls when I'm at work

pgn — Sat, 24 Feb 2024 12:31:27 GMT

This is in PAYG topic, so surely...

Re: Can't make or receive calls when I'm at work

MI5 — Sat, 24 Feb 2024 12:35:28 GMT

Indeed. I had just noticed that and was coming back to say the any reference to 5g or wifi calling is irrelevant.

Although @ElSturge does mention the use of 5g so maybe posted in the wrong section?

Re: Can't make or receive calls when I'm at work

pgn — Sat, 24 Feb 2024 12:42:49 GMT

Possibly. O2's PAYG and 5G plans are unclear, unless negotiations with Talk Talk for their recently-created TT Consumer arm are the way things will go... 🤷

Re: Can't make or receive calls when I'm at work

ElSturge — Sat, 24 Feb 2024 12:44:22 GMT

So to clarify. I am a PAYG customer, have been since I was about 12 with the same number my entire life 🤣 I don't use the 5G on my phone, I set the preferred Network to 4G.

Re: Can't make or receive calls when I'm at work

Enlli — Sat, 24 Feb 2024 12:49:47 GMT

No WiFi Calling.

Also your phone will need to drop to 3G to make and receive calls as PAYG does not have the ability to use 4G for calls

Re: Can't make or receive calls when I'm at work

ElSturge — Sat, 24 Feb 2024 13:07:45 GMT

That makes sense, still strange to me how I can make and receive calls anywhere else except from my workplace.

Re: Can't make or receive calls when I'm at work

Enlli — Sat, 24 Feb 2024 13:21:45 GMT

Just poor 3G signal at your workplace.

Not much you can do there and O2 won't be doing anything as they are phasing out 3G sometime in 2025

Re: Can't make or receive calls when I'm at work

ElSturge — Sat, 24 Feb 2024 13:29:03 GMT

Fair enough then, is what it is

Re: Can't make or receive calls when I'm at work

Oxonian — Sat, 24 Feb 2024 20:17:41 GMT

@Enlli wrote:
No WiFi Calling.
Also your phone will need to drop to 3G to make and receive calls as PAYG does not have the ability to use 4G for calls

As O2 are switching off the 3G signal in 2025 @Enlli, that would seem to be effectively the end of useful PAYG on O2 unless there is a significant change of policy. 🤔