topic Re: Changed my tariff can’t start it yet in Pay As You Go

Changed my tariff can’t start it yet

Aprillia — Thu, 18 Jan 2024 19:44:11 GMT

I was on the £10 monthly tariff but I realised I needed more data so I switched to the £20 tariff and it said it would renew 7th Feb. I’ve run out of data from my old tariff and tried to renew my new £20 tariff early but it keeps telling me it’s an invalid action. I have no data left, can’t I start my new tariff now?

Re: Changed my tariff can’t start it yet

jonsie — Thu, 18 Jan 2024 19:54:52 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on4445

Re: Changed my tariff can’t start it yet

pgn — Thu, 18 Jan 2024 20:03:30 GMT

You could take a one-of Snacking Data bolt-on, single-use, to tide you over until renewal happens, @Aprillia - https://www.o2.co.uk/help/pay-as-you-go/bolt-ons

And still talk to O2, Social Media Team is pretty painless and usually comes back within a couple of days (keep poking at them every so often) - link below has Twitter/X, Instagram and Facebook ways to reach O2. Good luck!