topic Re: SIM not provisioned in Pay As You Go

SIM not provisioned

Argentum — Thu, 18 Jan 2024 17:09:14 GMT

I just asked to swap my SIM to a nano, and the customer support guy said I should receive my SIM card within 3 to 5 working days, but the issue is my current SIM is no longer working and says SIM not provisioned....how can they turn off my current SIM before my new one even arrives?

Re: SIM not provisioned

MI5 — Thu, 18 Jan 2024 17:27:30 GMT

@Argentum

They always do, but you probably didn't need a new sim unless yours was very old.

You'll need to contact O2 to try to reconnect your old sim or wait for the new one.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: SIM not provisioned

Enlli — Thu, 18 Jan 2024 17:27:35 GMT

I'm afraid this is the crackpot way O2 roll these days. Nothing to be done now till the new SIM arrives.

Re: SIM not provisioned

Argentum — Thu, 18 Jan 2024 17:35:18 GMT

I have contacted CS and they say everything is working properly.... Clearly not...this process is daft..I had an old std SIM and needed a new nano SIM for new phone...might as well get a new SIM from a new provider... it'll be easier...

Re: SIM not provisioned

Argentum — Thu, 18 Jan 2024 17:40:23 GMT

Well, they might have just lost me as a customer.. such a idiotic process...

Re: SIM not provisioned

pgn — Thu, 18 Jan 2024 18:17:09 GMT

may help, @Argentum - so long, good luck with the new outfit.

Re: SIM not provisioned

Argentum — Thu, 18 Jan 2024 18:42:21 GMT

I'm not on contract, but PAYG, so easy...no need to cancel..just won't top up ...