topic Miss in Pay As You Go

Miss

Mel123456789 — Mon, 15 Jan 2024 17:46:33 GMT

A payment was automatically taken from my account 11.01.24 and has been taken from my bank but not on my O2 account, I have now made to payment again to allow me to use my phone.

Can this please be looked into.

Thanks

Melissa

Re: Miss

MI5 — Mon, 15 Jan 2024 21:00:13 GMT

@Mel123456789

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Ask your bank for the payment trace ID to help O2 track it.

Re: Miss

jonsie — Mon, 15 Jan 2024 21:04:56 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm