topic Re: Data Rollover in Pay As You Go

Data Rollover

coconuts62351 — Sat, 23 Dec 2023 22:50:42 GMT

I've been using the £10 data Big Bundle which gives 8GB, unlimited minutes and texts. It says it includes data rollover but it has never happened. I use about 6-7 gigs of it for the month and when it renews it only shows 8. I always have enough credit days before renewal so I'm not sure what I'm doing wrong. Also is there a way to renew early?

Re: Data Rollover

MI5 — Sat, 23 Dec 2023 23:02:45 GMT

@coconuts62351

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

Re: Data Rollover

coconuts62351 — Sun, 24 Dec 2023 09:42:33 GMT

I'm aware this is not O2.

Re: Data Rollover

MI5 — Sun, 24 Dec 2023 10:29:27 GMT

Merry Christmas

Re: Data Rollover

Oxonian — Sun, 24 Dec 2023 17:20:54 GMT

@coconuts62351

There is some information that might be relevant to you here :-

Big Bundles | Help & Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

The implication is that you cannot renew early as you have a monthly renewal date :-

"If you are part way through your current tariff month, your request to switch to a new tariff will take effect on your next renewal date".

However, you do seem to be able to buy more data during the month :-

"You can add Bolt Ons whenever you like by visiting My O2 and clicking My tariff and Bolt Ons".

As has been suggested by @MI5, you question about why your surplus data is not rolling over is one for O2 to answer.

Re: Data Rollover

MI5 — Sun, 24 Dec 2023 20:20:25 GMT

You can renew early by contacting O2 as advised but you forfeit anything remaining on the current bundle.

I assume @coconuts62351 also knows that already though.