topic Re: 61054 Greatest Hits text query? in Pay As You Go

61054 Greatest Hits text query?

Stuart49 — Fri, 15 Dec 2023 14:11:10 GMT

The wife and I have exactly the same Galaxy phone c 2021, she can ernter the Greatest Hits radio Comp, Make me a winner, and get an acknowledgement £2 is charged and a Standard text charge, it will not work with my phone??? I have entered 8 times in 3 months, no joy. anyone with an answer,

Re: 61054 Greatest Hits text query?

MI5 — Fri, 15 Dec 2023 14:23:17 GMT

@Stuart49

You likely have a zero spend cap or premium rate bar on your account.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: 61054 Greatest Hits text query?

Enlli — Fri, 15 Dec 2023 14:50:34 GMT

@Stuart49 If you go to https://accounts.o2.co.uk/signin

Then scroll down, you may be able to set you spend cap there

Re: 61054 Greatest Hits text query?

Stuart49 — Mon, 18 Dec 2023 10:29:22 GMT

Guys and gals

o2 Absoloutly useless on 4445, customer services, the assistant in india i beleive, could noyt grasp the single question I asked, "how do I change the spend capon my PAYG account" an account that I have had in excess of 25yrs plus, There is no chance to speak to anyone in the UK, theyt hide behind a postal address, this has really really annoyed me, clearly o2 dont Give a ---

I am listening now to my neighbour who is trying to get me to switch to EE, worst part in all of this, is that the two A12's that I bought on same day from same o2 shop, one for me, and one for her, with BTW existing legacy numbers, hers works, but mine (and by the way I paid for them) does not, PANTS!!

Re: 61054 Greatest Hits text query?

madasaf1sh — Mon, 18 Dec 2023 10:44:40 GMT

@Stuart49

PAYG doesn't have a spend cap, it only depends on a premium bar or you having credit to pay for the texts, so hence the agent has rightly got confused as you are asking for the wrong thing.

Do you have sufficient credit??

Have you check for a setting on the phone that blocks texts to shortcodes?
https://www.slicktext.com/helpcenter/articles/my-samsung-galaxy-has-a-shortcode-block-on-it-how-do-i-turn-that-off

TBH no network cares about PAYG, its a loss leader, and a lot of networks will be killing it off..

Re: 61054 Greatest Hits text query?

Oxonian — Mon, 18 Dec 2023 18:28:23 GMT

@Stuart49

It is always said that if you 'phone Customer Service at just after 8.00am, you will maximise your chances of speaking to a UK call centre ; they tend to have more experienced staff.

If you ring at that time of day armed with the suggestions made by @madasaf1sh, I hope that this will be resolved.

Please keep us updated on developments.