topic Re: O2 app in Pay As You Go

O2 app

malgorzata2 — Thu, 07 Dec 2023 17:07:55 GMT

I change network to o2 few months ago but still I am not able to log in to o2 app to check my balance or top up account

Re: O2 app

TallTrees — Thu, 07 Dec 2023 17:14:19 GMT

Hi @malgorzata2

Welcome to the o2 Community forum

You will need to contact O2 customer services here

Re: O2 app

jonsie — Thu, 07 Dec 2023 17:15:03 GMT

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.

call them on 202 or use the social media link below

Re: O2 app

Oxonian — Thu, 07 Dec 2023 19:12:32 GMT

@malgorzata2

Welcome to the community.

Once you have followed the advice of @jonsie and have access to MyO2, you might find this useful :-

In the meantime, if you need to top-up, please see :-