topic Re: After topping up suddenly balance removed from the account in Pay As You Go

After topping up suddenly balance removed from the account

sv19 — Mon, 27 Nov 2023 18:01:58 GMT

I topped up my balance of 10 pounds on 25th november. I get a message on 27th november saying 10 pounds have been taken from my account and then a message saying I have only 5 pounds left in my account. I do not know what happened

Re: After topping up suddenly balance removed from the account

MI5 — Mon, 27 Nov 2023 18:06:11 GMT

@sv19

Credit is exchanged for allowances.

Big Bundles | Help & Support | O2

Re: After topping up suddenly balance removed from the account

madasaf1sh — Mon, 27 Nov 2023 18:06:41 GMT

@sv19

Sounds like your credit has been used to pay for a monthly bundle, the best thing to do is contact o2 on 4445 and they can tell you.

Re: After topping up suddenly balance removed from the account

MI5 — Mon, 27 Nov 2023 18:10:15 GMT

@sv19

If you want a basic PAYG look at giffgaff or 1pmobile.

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