topic Re: I need help! in Pay As You Go

I need help!

Lovina — Tue, 19 Sep 2023 21:14:08 GMT

Ported to O2 from Lyca and can’t seem to receive text or use iMessage or FaceTime!

Re: I need help!

jonsie — Tue, 19 Sep 2023 21:16:07 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: I need help!

MI5 — Tue, 19 Sep 2023 21:46:01 GMT

@Lovina

Settings >Phone >My Number, Edit, save and reboot, or reset your network settings.

Re: I need help!

Lovina — Wed, 20 Sep 2023 12:00:41 GMT

Didn’t work 😞

When I turned my phone on this morning, I realised that I can receive sms but I can’t access my FaceTime and iMessage

Re: I need help!

MI5 — Wed, 20 Sep 2023 12:49:42 GMT

@Lovina

That will be because your number is wrong in the settings above or no number is listed in "start conversations from".

If you cannot edit or add your number you need to try resetting your network settings first and if that fails, you will need to get a new sim from O2.

Quickest way is to pop in store with photo ID.