topic Pay and go not working abroad in Pay As You Go

Pay and go not working abroad

Mlnott — Sat, 02 Sep 2023 13:10:08 GMT

Phone not working in Portugal. Have big bundle and not working.

Re: Pay and go not working abroad

Cleoriff — Sat, 02 Sep 2023 15:12:49 GMT

@Mlnott

A few things to try

Make sure Mobile data and data roaming is enabled
Turn off 5G
Turn Airplane mode off then on (This often kickstarts things)
Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Pay and go not working abroad

Chrissiealone — Sun, 03 Sep 2023 16:31:09 GMT

Wow Minott that super sucks. I'm really new to 02, but my son, who has used 02 forever told me that it's a good idea to add a bolt on since it's free even if you are going to a country that is included in your contract.

Hope you get sorted.

Chrissie