topic Disconnected line. in Pay As You Go

Disconnected line.

Lara6 — Wed, 16 Aug 2023 17:33:40 GMT

I recently payed off my device plan and wanted my number to be moved on to pay as you go.

I called o2 up 2 times because they didn't manage to migrate my number over to pay as you go first time round.

On monday 14/08/23 i lost connection on my sim card. When i entered the new sim that was supposed to have my old number in didn't work.

When i ring my number it says this number is not recognised.

I called o2 customer service several times and they keep passing me on to a bunch of people who don't help or says they will call me another day.

Some of them even cut the line because they don't know how to help.

I just want my number re connected as i was using notmally just few days ago so it shouldn't be disconnected.

They say the number was disconnected somewhere on transfer but i really need that number as it was the only one i use.

Has anyone been through this or know how to help. I already rang multiple times and they say they need to understand why it was disconnected, no one has been able to help me.

Thanks.

Re: Disconnected line.

madasaf1sh — Wed, 16 Aug 2023 18:06:41 GMT

@Lara6

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

Re: Disconnected line.

Lara6 — Wed, 16 Aug 2023 18:12:16 GMT

I know, im hoping someone has been through this to help me.

I tried calling and messaging from facebook. I will try them on Instagram too.

Thanks

Re: Disconnected line.

Nancy97 — Fri, 19 Jan 2024 18:39:15 GMT

Did you figure this out? This is also currently happening to me!

Re: Disconnected line.

Oxonian — Fri, 19 Jan 2024 20:50:49 GMT

@Nancy97

Posting on a thread that has been dormant is not the best way to get help quickly !

This is a customer to customer community and we do not have access to customer accounts. You need to contact Customer Services :-

on Facebook : https://o2uk.co/O2CFB

on X (Twitter) : https://o2uk.co/O2CTW

on Instagram : https://o2uk.co/O2CIG

Other contact methods are summarised in :-

'Phone is 202 if you are on a contract or 4445 for PAYG.

Please let us know how you get on.