topic Re: change tariff from O2 Standard to O2 Classic in Pay As You Go

change tariff from O2 Standard to O2 Classic

SKIDI — Thu, 10 Aug 2023 07:57:00 GMT

Hello,

would someone please help me or point me to the correct direction on changing my tariff to PAYG Classic from standard tariff?

I have an activated O2 PAYG classic sim card.

Thanks

Re: change tariff from O2 Standard to O2 Classic

madasaf1sh — Thu, 10 Aug 2023 08:08:35 GMT

@SKIDI

You cant as PAYG classic is no longer available, to anyone as o2 now provide Rolling Plans and Big Bundles.

If you have purchased a PAYG Classic sim it will have more than likely expired.

Re: change tariff from O2 Standard to O2 Classic

Enlli — Thu, 10 Aug 2023 08:10:17 GMT

PAYG Classic Tariff was discontinued a long time ago and is no longer available to new customers

Re: change tariff from O2 Standard to O2 Classic

SKIDI — Thu, 10 Aug 2023 08:23:30 GMT

Thanks, i do have O2 classic sim which is active, what i really want is to change my tariff from PAYG Standard to the Classic, the option to do so is not available - guess only way i could keep my number and have O2 Classic would be to move away from O2 to different network and then port the number back to o2 Classic? the O2 Classic SIM is active till 2024

Regards,

Re: change tariff from O2 Standard to O2 Classic

SKIDI — Thu, 10 Aug 2023 08:33:37 GMT

guess what i am really asking is transfer my number to new sim (O2 Classic) without moving the old tariff. Thnx

Re: change tariff from O2 Standard to O2 Classic

MI5 — Fri, 11 Aug 2023 14:02:01 GMT

@SKIDI

You can migrate your number to the classic sim but the sim currently holding your number will be cancelled.

Re: change tariff from O2 Standard to O2 Classic

SKIDI — Sat, 12 Aug 2023 10:08:48 GMT

Thanks MI5 for your help. I did came across that thread before though in my scenario I’m moving from O2 PAYG to O2 PAYG ( just on a different tariff that O2 don’t encourage).

I did try to call customer services few times on 202/2202 but it is very difficult to get through to them even at 8am or just after in the morning.

guess no harm in keep trying so I will keep trying

Regards

Re: change tariff from O2 Standard to O2 Classic

pgn — Sat, 12 Aug 2023 10:23:44 GMT

You can also try, and be persistent, reaching out to O2's Social Media Team - the link just below this post has the details. Good luck, @SKIDI.

Re: change tariff from O2 Standard to O2 Classic

MI5 — Sat, 12 Aug 2023 10:40:45 GMT

@SKIDI wrote:
Thanks MI5 for your help. I did came across that thread before though in my scenario I’m moving from O2 PAYG to O2 PAYG ( just on a different tariff that O2 don’t encourage).

I did try to call customer services few times on 202/2202 but it is very difficult to get through to them even at 8am or just after in the morning.

guess no harm in keep trying so I will keep trying

Regards

@SKIDI

Matters not that it's payg to payg or any other combination.

Call early morning around 8.00am for best chance of getting through.

Re: change tariff from O2 Standard to O2 Classic

SKIDI — Thu, 31 Aug 2023 09:13:06 GMT

I went down the route to port out of O2 and port back in to o2 classic however now the porting process seems to have taken its time, it has been more than a week since i filled out the porting in form online, called O2's customer services various times but unfortunately still gaining any headways with them, any advise/instructions would be greatly appreciated.

FY: I have ported out my number from o2 talk a lot to 3 network, now wishing to port back in to o2 classic from 3 - i already have an active o2 classic sim.

Thanks

Re: change tariff from O2 Standard to O2 Classic

MI5 — Thu, 31 Aug 2023 09:36:20 GMT

@SKIDI

Unfortunately we know ports are taking a long time just lately.

All we can advise is to keep chasing O2.

Re: change tariff from O2 Standard to O2 Classic

SKIDI — Fri, 08 Sep 2023 08:33:49 GMT

Here im again, O2 has ported me in after few attempts, in terms of I have o2 services on my number only for inbound calls & sms however o2 systems are not recognising my number as one of the their's number therefore unable to top-up.

O2 systems thinks that my number is ported-out! such a mess, thank you for all yours time & help though which is far more helpful than the o2 customer services.

Regards

Re: change tariff from O2 Standard to O2 Classic

pgn — Fri, 08 Sep 2023 09:34:36 GMT

There are other ways to top-up, @SKIDI - if the Web Top-Up is not playing ball (as is its wont betimes!):

Good luck!

Re: change tariff from O2 Standard to O2 Classic

SKIDI — Fri, 08 Sep 2023 14:10:37 GMT

Thanks for the detailed guide @pgn, unfortunately none of the options are viable for me as O2 systems is not recognising my number on o2 network, event though i can receive inbound calls and sms (even verification codes from o2 comes to the phone) however

when dialled 4444 (top up line) - systems doesn't recognised the number

via myo2 (online) - unable to log on "contact us(o2)" message is what i recieve.

Regards,

Re: change tariff from O2 Standard to O2 Classic

pgn — Fri, 08 Sep 2023 15:56:32 GMT

No option then other than to contact O2 again, @SKIDI - you know the numbers and Social Media channels by now, looking back up this thread.

Good luck!