topic Re: Getting a refund of credit in Pay As You Go

Getting a refund of credit

Mhc1 — Tue, 08 Aug 2023 16:23:39 GMT

Hi all I was wondering if any one could answer me a question, my husband died a couple of months ago and had an o2 pay as you go mobile with nearly £50 of credit on it, can anyone tell me if I can cancel his account and get a refund of the credit or not and if so how would one proceed in getting said refund. Any advice welcome

Re: Getting a refund of credit

Bambino — Tue, 08 Aug 2023 16:29:45 GMT

@Mhc1 Sorry for your loss. You can take a look here for help: Bereavement | Account and Billing | Help & Support | O2

Re: Getting a refund of credit

jonsie — Tue, 08 Aug 2023 16:30:58 GMT

Normally there are no refunds on PAYG

However, have a word with the department that deals with customer bereavements as there may be special concessions?

Bereavement | Account and Billing | Help & Support | O2