topic Re: Not able to make or receive calls in Pay As You Go

Not able to make or receive calls

NK99N — Wed, 19 Jul 2023 10:43:56 GMT

I am currently away in Pakistan and I am unable to make or receive any calls here. I receive an automated message that calls are temporarily restricted. I am able to send and receive text messages but that is it. I don't have any bolt-ons but do have sufficient balance to make or receive calls and Roaming has been turned on under Mobile Data on my phone. Are there any steps I can take to make calls?

Thank you.

Re: Not able to make or receive calls

MI5 — Wed, 19 Jul 2023 10:55:55 GMT

@NK99N

Try manually selecting a different network.

Re: Not able to make or receive calls

NK99N — Wed, 19 Jul 2023 12:00:32 GMT

Thanks for the suggestion - I've tried that however I can only get a signal on one of the available networks, and that is the one with the automated voice message about temporarily restricted calls.

Re: Not able to make or receive calls

MI5 — Wed, 19 Jul 2023 12:28:31 GMT

@NK99N

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks