topic Re: Lost my number after switching to O2 in Pay As You Go

Lost my number after switching to O2

conrad1 — Wed, 14 Jun 2023 07:46:18 GMT

Hey, last week I made the switch from giffgaff to o2 (payg, rolling monthly). I entered my PAC code on the o2 website to bring my original number to o2. On Friday morning the switch was partial, so I lost the service in giffgaff (expected), but my original number did not appear in o2 (unexpected). I spoke to giffgaff support and they told me that my original number is with o2 network now. I went to the o2 store and they told me something had gone wrong (they couldn't say what), but they did the process all over again with me and I've been told that by 7pm on Monday my original number should be there in o2. It wasn't there on Monday so I contacted them again and we went through the process again. The number wasnt there on Tuesday. It's not today.

No matter how many times I speak to support on the phone or in the shop, they want to repeat and repeat the "bring your number" process. Meanwhile, my PAC code expires on Monday, so I actually have very little time to resolve this. Is there any way I can contact someone who is able to see what the root cause is and help me get my number back? At the moment I have lost my number which I have used for 15 years.... ;-/ Do you think the complainant will help me get this number back?

Re: Lost my number after switching to O2

madasaf1sh — Wed, 14 Jun 2023 07:56:13 GMT

@conrad1

Let me tag @O2Ryan who should be able to help..

You cant reuse the PAC Code, and if have you say its a porting issue, GiffGaff along with o2

will need to fix.

Re: Lost my number after switching to O2

O2Ryan — Wed, 14 Jun 2023 07:59:33 GMT

Thanks for the tag, ill send a private message over now.

Re: Lost my number after switching to O2

conrad1 — Wed, 14 Jun 2023 09:10:03 GMT

Thank you both @madasaf1sh and @O2Ryan for your prompt reply, I replied to the priv message, thanks!

Re: Lost my number after switching to O2

conrad1 — Thu, 15 Jun 2023 08:01:09 GMT

@O2Ryanseems to be busy or not in duty today as I haven't heard back... Do you @madasaf1sh know anyone else who can be of help and restore my number? Thanks in advance.

Re: Lost my number after switching to O2

gmarkj — Thu, 15 Jun 2023 08:26:32 GMT

This morning is @O2Sarah- - perhaps she can step in to help @conrad1 ?

Re: Lost my number after switching to O2

O2Sarah- — Thu, 15 Jun 2023 09:26:24 GMT

Thanks for the tag @gmarkj

@conrad1 I will send you a private message so we can look into this.

Re: Lost my number after switching to O2

HGMX — Thu, 15 Jun 2023 23:39:21 GMT

I have ha dthe same issues and O2 staff keep repeating the process please help me

Re: Lost my number after switching to O2

pgn — Fri, 16 Jun 2023 04:31:48 GMT

After 3pm today, @O2Emma should reach out to you with help, @HGMX - good luck!

Re: Lost my number after switching to O2

O2Emma — Fri, 16 Jun 2023 14:06:40 GMT

Hi @pgn I will pick this up thanks.

Hi @HGMX I am on shift now will send you a private message.

Re: Lost my number after switching to O2

conrad1 — Fri, 16 Jun 2023 21:26:18 GMT

Ok, so this community actually works. I have my number back 🙂 Thank you @madasaf1sh @gmarkj @O2Ryan @O2Emma @pgn for your input. Big kudos to @O2Sarah- for resolving my problem! I appreciate!

Re: Lost my number after switching to O2

pgn — Sat, 17 Jun 2023 05:37:06 GMT

Glad everything worked out to your satisfaction, @conrad1 👍

Re: Lost my number after switching to O2

Kelly197575 — Sun, 06 Aug 2023 09:21:38 GMT

Hey I have. Had the same problem, how did they fix it?