topic Re: Broke up, situation really complicated. Please help! in Pay As You Go

Broke up, situation really complicated. Please help!

Damiano — Fri, 02 Jun 2023 12:09:03 GMT

Good afternoon everyone

Over one year ago, me and my girlfriend have taken contracts with 02. We have taken two iPhones but apparently as a gifts for ourselves. She has taken one for me and I have taken one for her. She is my account holder and I am her. We are not together anymore and the problem is I have lost my phone. The only thing what I want to do is order a new sim card with my existing number apparently she is my account holder I she refused to help me. Situation is really serious and complicated as I do not have access to my bank, icloud email etc as everything must be verified with my number. I have spent hours with o2 services already in those couple of days and she must be with me otherwise they are not able to help me. I have two-factor authentication with apple and everyshing is secure with my number (which she is account holder) Please I do not know what to do with that, I am really stressful and nervous. I have take a brake from work. Soon I am going to visit my family, pay my bills, started study again.. but I do not have acess to that number and cannot get a new SIM card without her. Please help me if you have any ideas. I am running out of time ..

Thank you in advance, wish you a good day.

Re: Broke up, situation really complicated. Please help!

madasaf1sh — Fri, 02 Jun 2023 12:15:04 GMT

@Damiano

Unfortunately, and I am sure we all appreciate the situation there is very little o2 can do in this situation, as you are not the account holder then o2 can't speak to you as it would be a breach of GDPR and Data Protection Rules..

The only thing I can think to get yourself back online is to get a new number on PAYG and use that for 2FA until hopefully someone can get your ex to help..

The other options are nuclear, and could back fire, so i wont suggest them.

Re: Broke up, situation really complicated. Please help!

Damiano — Fri, 02 Jun 2023 12:21:10 GMT

The thing is I still have contract on that number, I can change it but how to still keep my tariff as i still pay for it ?

Re: Broke up, situation really complicated. Please help!

madasaf1sh — Fri, 02 Jun 2023 12:25:18 GMT

@Damiano

If it is in your ex's name you are not legally liable for it, they are and if you stop paying they will need to. It maybe the only way to get help from them.

You wont be able to keep that number, unless they help you.

Its a nuclear option but maybe worth it, especially if they dont want to help you.

Re: Broke up, situation really complicated. Please help!

Damiano — Fri, 02 Jun 2023 12:44:51 GMT

So you telling me to stop pay for my phone untill they will contact with me and then i explain situation?

Re: Broke up, situation really complicated. Please help!

Bambino — Fri, 02 Jun 2023 12:45:33 GMT

@Damiano It wouldn't seem to be in your ex-girlfriend's interest to refuse to help resolve this. If she is not cooperating, as you are in control of her account you could do the same. O2 will not budge on this, so you will need to sort this out between yourselves, or maybe get someone who is a mutual friend to broker a meeting between you to sort this out.

Re: Broke up, situation really complicated. Please help!

Damiano — Fri, 02 Jun 2023 13:21:50 GMT

It sounds good. Do you have someone who can help me with that case, I mean proper person with qualifications? Someone who can contact with her and set up meeting. I do not even know if something like this exist about my case, we haven't even marriage lol. What a huge mistake i have done. God bless me.

Re: Broke up, situation really complicated. Please help!

madasaf1sh — Fri, 02 Jun 2023 13:23:23 GMT

@Damiano

Google Mediation Services, or look for a relationship advice charity such as Relate, they will be able to help..

Re: Broke up, situation really complicated. Please help!

jonsie — Fri, 02 Jun 2023 16:14:06 GMT

Just report her sim lost

Maybe then, common sense will prevail and you can order each other a new sim

Re: Broke up, situation really complicated. Please help!

Damiano — Sat, 03 Jun 2023 11:48:34 GMT

Toxic, I like that. Thank you guys for help. Lets look into angry eyes again.

Re: Broke up, situation really complicated. Please help!

Bambino — Sat, 03 Jun 2023 12:52:41 GMT

@Damiano The solution proposed by @jonsie is good, but at the end of the day you need to resolve this so that you're not paying for each other's contracts. That was never a sound idea.

Re: Broke up, situation really complicated. Please help!

garetc — Sun, 04 Jun 2023 21:18:28 GMT

Maybe don't just report her line as lost and get it blocked as that could end up alienating her and causing even more friction. Perhaps send her a message explaining that you're each liable for each other's lines and that it would be good to find a way forward as the same could happen to her in the future and she wouldn't be able to get a replacement SIM.

Also advise her that if you were to cancel the direct debit, because you do not have the line anymore, she could end up with a negative mark on her credit file as it's in her name. Likewise I would call O2 and double check that they're definitely paying for your line or the same could happen to you.

If diplomacy fails then maybe go down the route of cancelling her line until she agree's to help sort out your line.

If you do manage to resolve this you should look to transfer the lines into your own names as soon as possible.

Re: Broke up, situation really complicated. Please help!

Damiano — Mon, 05 Jun 2023 20:02:18 GMT

Am I able to change number on my name if we are still on contracts ?