Wrong data plan

Mak786 — Wed, 24 May 2023 06:11:14 GMT

I am new to 02

I just bought sim today with mobile number [Removed]

I topped up for 10 pounds and it showed there is offer i will get 20GB data.

Before it was 7GB

Where as i have topped up 10 pounds and i only received 7GB data.

Re: Wrong data plan

Cleoriff — Wed, 24 May 2023 05:28:05 GMT

Hi @Mak786

There is a data promotion running for PAYG customers:

Get 40GB for the price of 20GB when you activate your sim by 28 June.

Get double data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then reverts to

standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “Double” to 2424 from their O2 Pay As You Go phone to activate the offer by 28th June 2023. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 28th June 2023.

Pay As You Go only. Your Big Bundle tariff value is the minimum monthly credit balance or top up required to

activate and renew bundle. Bundle will continue to automatically renew on your bundle renewal date if you have sufficient credit. If bundle does not renew, standard charges apply. You can switch bundles once a month to take effect from your bundle renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of bundle numbers chargeable. Unused credit not refundable.

Fair usage policy and terms apply, see o2.co.uk/terms.

If you have any problems then call O2 on 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: Wrong data plan

Cleoriff — Wed, 24 May 2023 05:21:03 GMT

Flagged to remove phone number*

topic Re: Wrong data plan in Pay As You Go

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