topic Re: FREE 10 - it looks like this offer isn't for you in Pay As You Go

FREE 10 - it looks like this offer isn't for you

Vicisme — Mon, 22 May 2023 22:15:12 GMT

Hi I followed the instruction of the mail to top up my card and text FREE10 to 21500, but i received a message that "it looks like this offer isn't for you."

This offer will expire on 27.05

anyone please help? did I do something wrong?

Thanks

Re: FREE 10 - it looks like this offer isn't for you

pgn — Mon, 22 May 2023 22:24:07 GMT

Call Customer Services on 4445 at around 8am in the morning, see if they can help you out, @Vicisme - it happens sometimes if the SIM was bought from somewhere other than O2 directly. Good luck!

Re: FREE 10 - it looks like this offer isn't for you

Vicisme — Tue, 23 May 2023 08:16:16 GMT

But i did buy from O2 directly

Re: FREE 10 - it looks like this offer isn't for you

pgn — Tue, 23 May 2023 08:29:57 GMT

@Vicisme wrote:
But i did buy from O2 directly

Call Customer Services on 4445, @Vicisme - they will sort out the problem for you.