topic Re: O2 app in Pay As You Go

O2 app

Melissa5555 — Wed, 26 Apr 2023 14:51:38 GMT

i had a contract with use under my number , virgin then offered me a 02 sim as part of my package I changed sim and requested the same number be kept , in the chnage over I’ve been locked out of the 02 app which wont allow me back in as saying my account if not activated yet but then when I input number also saying I already have an account as number is register to someone else (me) can this be sorted so I can gain access to my account again

Re: O2 app

Bambino — Wed, 26 Apr 2023 14:54:18 GMT

@Melissa5555
You can reach O2 via social media for assistance:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: O2 app

Karolajna — Sat, 20 May 2023 13:09:23 GMT

Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?

Re: O2 app

Enlli — Sat, 20 May 2023 15:27:10 GMT

@Karolajna wrote:
Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?
Follow the advice given by @Bambino above

Re: O2 app

pgn — Sat, 20 May 2023 17:13:51 GMT

@Enlli wrote:
@Karolajna wrote:
Hello, I cannot log in into my o2 app. always have the same message that it is not available yet. What i need to do to Fix this?
Follow the advice given by @Bambino above

Meantime, you can check out the items suggested in your other post about this, @Karolajna:

https://community.o2.co.uk/t5/My-O2/Issue-with-logging-to-the-O2-App/m-p/1620540/highlight/true#M19721