topic Re: Sending SMS in poor reception areas in Pay As You Go

Sending SMS in poor reception areas

HHGTTG — Sat, 20 May 2023 07:40:16 GMT

Am I imagining things but in recent weeks possibly, when I compose an SMS and send it in areas where the reception is poor my SMS end up as 'failed' with an exclamation mark. In the past I'm sure this did not happen and when I moved into a better reception area the SMS was sent as notified by the usual sound from my phone kept in my pocket.

Now it remains unsent and I have to copy the text and paste that into a new message to send it. I'm a bit perplexed by this anomaly to be honest. I cannot see those 'failed' messages being sent when reception conditions had improved. Is this now a network problem?

Cheers.

Re: Sending SMS in poor reception areas

Cleoriff — Sat, 20 May 2023 08:09:16 GMT

@HHGTTG

Check your network status here:

https://status.o2.co.uk/

If you need further help contact O2

Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Sending SMS in poor reception areas

Enlli — Sat, 20 May 2023 08:52:20 GMT

If Android try turning off Chat Features in the Messages SMS App

Re: Sending SMS in poor reception areas

HHGTTG — Sat, 20 May 2023 09:04:04 GMT

This happens in various places not where I live unless like this week when there was a problem with the network.

Re: Sending SMS in poor reception areas

HHGTTG — Sat, 20 May 2023 09:07:46 GMT

Haven't got 'Chat' in messages App settings.

Re: Sending SMS in poor reception areas

Enlli — Sat, 20 May 2023 09:25:58 GMT

Maybe worth trying another SMS app.

Re: Sending SMS in poor reception areas

Cleoriff — Sat, 20 May 2023 09:30:10 GMT

@HHGTTG

Not all of the guides relate to your local area. One is pretty generic. Also I did give you links to contact customer services. Try them