topic Re: Rolling plan doesn't work in Pay As You Go

Rolling plan doesn't work

MagdaK — Mon, 08 May 2023 16:27:52 GMT

I tried to add the rolling plan but when asked for payment it doesn't accept my card. I manager only to top up my balance,but then don't know how to switch to a rolling plan.

Re: Rolling plan doesn't work

MagdaK — Mon, 08 May 2023 16:32:42 GMT

I have £10 balance,but don't know how to activate the rolling plan.

Re: Rolling plan doesn't work

MI5 — Mon, 08 May 2023 16:36:07 GMT

@MagdaK

See post here

Re: Rolling plan doesn't work

MagdaK — Mon, 08 May 2023 16:44:46 GMT

It doesn't work.

My balance is

when i try to choose the rolling plan it askes me to pay again but doesnt even accept the card( same card which i used to top up)

Re: Rolling plan doesn't work

MI5 — Mon, 08 May 2023 16:50:24 GMT

@MagdaK

You can't use your balance as a rolling plan requires a card payment each month.

Call O2 on 4445 to set up the direct debit.

Re: Rolling plan doesn't work

madasaf1sh — Mon, 08 May 2023 17:03:59 GMT

@MagdaK

Just be to be clear when you call they will want your card details, to setup a Continuous Payment Authority, it is not a Direct Debit that requires a contract.