topic Re: How to get refund after leaving PAYG in Pay As You Go

How to get refund after leaving PAYG

buran — Thu, 20 Apr 2023 16:29:13 GMT

I won't be leaving just yet, but I am a study abroad student leaving next month to go home. After I pay my tariff one last time next month I won't be using O2 anymore.

The website states I can get a refund on my balance if I leave. Should I be doing that after I pay my last tariff? Do I need to wait until the next billing period (in June) to do so? I will be home in the USA at that point and likely will have discarded the sim card.

If I can get a refund, will O2 accept non-UK banking information, or something like PayPal or Venmo?

Re: How to get refund after leaving PAYG

MI5 — Thu, 20 Apr 2023 16:31:32 GMT

@buran

There are no refunds on PAYG.

If on contract, you will need to cancel your account

Any refunds due will be returned to the bank account you are currently paying from.

Re: How to get refund after leaving PAYG

buran — Thu, 20 Apr 2023 16:35:07 GMT

Hi MI5, thanks for your quick response.

I do not believe this is correct. The 'Leaving O2' page has a section about getting PAYG refunds on your credit: https://www.o2.co.uk/help/account-and-billing/leaving-o2

Should I call them on my US phone? Or how would this work?

Re: How to get refund after leaving PAYG

MI5 — Thu, 20 Apr 2023 17:11:03 GMT

@buran

That is only if you are switching to an O2 contract.

Otherwise, my statement above is correct.

Re: How to get refund after leaving PAYG

buran — Thu, 20 Apr 2023 17:21:51 GMT

Are you sure? I can't find where it states this, but perhaps I just missed it.

Re: How to get refund after leaving PAYG

MI5 — Thu, 20 Apr 2023 17:42:38 GMT

@buran

There are only provisions for refunds when switching to an O2 monthly contract or in certain circumstances, when switching to another provider.

I'm 100% sure that you cannot just get any unused credit returned to any bank account at all.

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read#:~:text=We%20will%20not%20be%20able,As%20You%20Go%20phone%20credited.

Re: How to get refund after leaving PAYG

buran — Thu, 20 Apr 2023 17:47:17 GMT

Ok! I'll trust you on this one, it makes sense and is disappointing but oh well.

Re: How to get refund after leaving PAYG

Bambino — Thu, 20 Apr 2023 17:51:44 GMT

@buran Use up as much of your balance as you can and then either get someone to buy what's left from you, or give the sim to a friend to use the rest. No point in letting it go to waste and essentially put that money back into O2's pocket.

Re: How to get refund after leaving PAYG

MI5 — Thu, 20 Apr 2023 17:57:07 GMT

Sorry it's not what you wanted to hear @buran

Re: How to get refund after leaving PAYG

GM534 — Mon, 26 Jan 2026 13:23:06 GMT

i got a refund for my payg balance by calling them