topic Rolling plan keeps taking payment in Pay As You Go

Rolling plan keeps taking payment

iain_dings — Wed, 04 Jan 2023 13:48:10 GMT

Hi!

Had a PAYG SIM with a rolling plan, ported it onto a different network - but O2 keep taking payment for the rolling plan

I had an email saying they'd stop as the SIM wasnt active any more, but they keep taking money anyway. Gave up waiting on the phone, live chat wont help and if I log into my account it doesnt show any plans/devices so cant cancel it there.

Any ideas how I can stop O2 taking my money every month? If I cancel my debit card so get one with a new number will that work, or do they auto update card numbers like some subscription services do?

Re: Rolling plan keeps taking payment

MI5 — Wed, 04 Jan 2023 14:41:28 GMT

@iain_dings

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Rolling plan keeps taking payment

Asdfjdhd — Fri, 06 Jan 2023 11:06:22 GMT

Hi have you managed to fix this because I have the exact same problem