topic Re: Phone number move / switch in Pay As You Go

Phone number move / switch

unclegoose — Fri, 11 Nov 2022 19:09:56 GMT

I want to move my phone number from Three to O2, I have my PAC number. Online form doesn't work as it says "something went wrong etc", online chat system serves only Pay Monthly customers and I couldn't get answer from 202 (maybe I was calling after work hours). Any suggestions, do I need to go to O2 store to do this?

Re: Phone number move / switch

Enlli — Fri, 11 Nov 2022 19:12:01 GMT

This may prove a help

Re: Phone number move / switch

MI5 — Fri, 11 Nov 2022 19:13:32 GMT

@unclegoose

You need to call 4445 for PAYG customer service.

Re: Phone number move / switch

unclegoose — Fri, 11 Nov 2022 20:17:42 GMT

Done, but it took 40 min. to wait in a queue before I was connected to talk to someone

Re: Phone number move / switch

MI5 — Fri, 11 Nov 2022 20:51:36 GMT

Well done for persevering @unclegoose