NEW Simcard Activation and Top Up Problems

Yurtsever — Wed, 09 Nov 2022 00:15:24 GMT

Hello everyone,

Since i bought simcard from

O2 store. i have never had chance to use it ;

- When i bought simcard O2 workers sad they did top up simcard(i paid 15pound) and so far i didnt receive anything.
- I have tried to top up with another application but still balance is zero even i received confirmation mail from the app that the top up successfully.

So as you see best pay as you go bundle here 25pound gone but no data, no allowance 😂

I am hard situation with it because i am sailor and don’t have connection now. I am using ship’s internet but its not enough to surf on O2 app.

I hope someone can help me. Good day all

Re: NEW Simcard Activation and Top Up Problems

pgn — Wed, 09 Nov 2022 06:18:45 GMT

Hi @Yurtsever - if you are topping up online, make sure you are topping up the right mobile number, the one that is printed on your SIM pack here:

Second, here are some other ways you can pay if your card is one of those that O2's processing system does not like: - note you must use a UK bank's card, registered to a UK address!

Thirdly, to get a handle on this, as nobody here can access your account, reach out to O2 on 4445 at around 08:15 this morning if you are able, or contact O2 via Social Media (links just below this post) as you are on a ship, and get them to take a look.

Finally to check your remaining allowances:

Call 4444 free, then choose option 2 and 2 again.

Text BALANCE free to 20202.

Visit My O2.

Good luck!

topic NEW Simcard Activation and Top Up Problems in Pay As You Go

NEW Simcard Activation and Top Up Problems

Re: NEW Simcard Activation and Top Up Problems