topic Re: Number porting in Pay As You Go

Number porting

Anonymous — Tue, 01 Nov 2022 14:39:18 GMT

Hello everyone,

I recently made the choice to switch from Vodafone to O2's new Rolling Plans. I requested to get my number ported to O2 on Friday after 5pm and on the website it says that my number should be ported over within 2 working days. Its Tuesday and I didn't get any messages regarding my porting or anything. Does anyone know what I should do?

Re: Number porting

Bambino — Tue, 01 Nov 2022 14:49:18 GMT

@Anonymous O2 doesn't port numbers on weekends. It should happen today but if it doesn't message O2 on Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), and they should be able to help you.

Re: Number porting

Anonymous — Tue, 01 Nov 2022 14:55:20 GMT

I messaged Facebook this morning around 10am but no response yet, do I try Instagram?

Re: Number porting

Enlli — Tue, 01 Nov 2022 16:05:05 GMT

Has you Vodafone SIM disconnected yet? That usually happens first.

Must admit it's getting late in the day.

By all means try Instagram if Facebook has not responded

Re: Number porting

MI5 — Tue, 01 Nov 2022 18:34:49 GMT

@Anonymous

I'll ask @O2Emma to take a look for you.

Re: Number porting

O2Emma — Tue, 01 Nov 2022 18:37:50 GMT

Hi @MI5 I will pick this up thanks.

Re: Number porting

Anonymous — Tue, 01 Nov 2022 18:38:25 GMT

I called customer support earlier and the person set my number to port so I guess that the form maybe didn't send itself to O2 as she didn't say anything about my number already set to port. She said that my number will port over tommorow so I will wait and see. Thank you all for the help 😊😊

Re: Number porting

O2Emma — Tue, 01 Nov 2022 18:38:35 GMT

Hi @Anonymous I will send you a private message to look into this for you .

Re: Number porting

Leanne2088 — Wed, 02 Nov 2022 08:41:17 GMT

Hi Emma,

I have the same issue could you look into this for me please?
Thanks,

Leanne

Re: Number porting

Cleoriff — Wed, 02 Nov 2022 09:05:09 GMT

@Leanne2088 Emma isn't on this morning. I'll tag @O2Lisa for you.

Re: Number porting

rafiKi — Wed, 02 Nov 2022 09:27:07 GMT

I also have a porting issue. Requested Sunday. The first form submission failed. The second sent successfully. Zero texts received regarding porting. Contacted live chat yesterday who said I should have received the texts, but it was scheduled for yesterday at 6pm so all should be ok. It is the next day at 9am and still it hasn't been ported (also still no texts). Little help? @O2Emma & @O2Lisa ?

Re: Number porting

O2Lisa — Wed, 02 Nov 2022 09:34:37 GMT

Morning @Cleoriff, thanks for the tag.
@Leanne2088 I’ll message you privately and look in to this for you.

Re: Number porting

O2Lisa — Wed, 02 Nov 2022 10:09:40 GMT

Hi @Cleoriff .. with all the tags I’ve had this morning for port issues I’ve looked in to this and there is actually a known issue.
The problem is being investigated but we currently have no timescales, if you could spread the word it would be much appreciated 😊

Re: Number porting

gmarkj — Wed, 02 Nov 2022 11:25:11 GMT

Thanks for the heads up about the wider issue @O2Lisa .

Do you know if it is from/to certain providers, or just an issue at large?

Will make sure to mention it for now.

Re: Number porting

NuttyS — Wed, 02 Nov 2022 12:10:33 GMT

Thanks for this info, we’re waiting on being ported over too. Glad I had a look on here!

Re: Number porting

NuttyS — Wed, 02 Nov 2022 12:12:49 GMT

If it’s any help, we’re being ported from Asda and are having problems.

Edit - this was meant to be a reply to the above, sorry if I messed it up 🤦🏻‍♀️

Re: Number porting

O2Lisa — Wed, 02 Nov 2022 14:03:09 GMT

@gmarkj we believe it’s only certain networks at the minute but there are quite a few.

Re: Number porting

DC3 — Wed, 02 Nov 2022 15:36:09 GMT

I have been without service since yesterday afternoon. Vodafone switched off my number and as yet O2 have not connected it onto my device. Very disappointed with my first impressions of O2.
No proposer explanation given by customer services and a vague in the next 24 hrs is the best they can muster.

i can’t work properly, cannot receive notifications from bank etc, it is not good enough.

Re: Number porting

gmarkj — Wed, 02 Nov 2022 15:53:46 GMT

If you read back through the thread @DC3 then you will see the issue is not just at o2, and is at a separate company as well...

Re: Number porting

Cleoriff — Wed, 02 Nov 2022 19:58:04 GMT

@O2Lisa wrote:
Hi @Cleoriff .. with all the tags I’ve had this morning for port issues I’ve looked in to this and there is actually a known issue.
The problem is being investigated but we currently have no timescales, if you could spread the word it would be much appreciated 😊

Thanks for this info @O2Lisa. We'll let people know.