topic Re: What happend to O2's online topup? in Pay As You Go

What happend to O2's online topup?

Anonymous — Mon, 26 Sep 2022 17:00:31 GMT

I am on PAYG. Have topped up online for many, many years via https://www.o2.co.uk/topup. However, this link now defaults to My O2. Once logged in, there is no topup option to be found anywhere.

Contacted support chat who said they would only serve shop and contract customers. They suggested the only way to topup would be calling 4444 or 4445.

Tried that, message on 4445 announces a wait time of more than an hour!

Also tried topping up by card via 4444 (actually the one I always used for online topup), doesn't work either.

Is that O2's way to get rid of PAYG customers?

Chris

Re: What happend to O2's online topup?

jonsie — Mon, 26 Sep 2022 17:01:51 GMT

All ways to top up here

Maybe you are looking at buying a voucher temporarily

Re: What happend to O2's online topup?

Anonymous — Mon, 26 Sep 2022 21:02:40 GMT

Guide above is outdated and doesn't work anymore. I have answered in https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408 because I think it might get more attention there. Problem is on O2's side I believe. There is no TOPUP PAYG link in MY O2...

Re: What happend to O2's online topup?

MI5 — Mon, 26 Sep 2022 21:15:35 GMT

@Anonymous

There is in my MyO2?

Re: What happend to O2's online topup?

Anonymous — Mon, 26 Sep 2022 22:57:59 GMT

The link works and brought back the usual account page, thanks. However, I'm now getting "Sorry, we're having some problems at the moment. Please try again." when selecting the billing address. That's before

I can enter the credit card number. ..

Re: What happend to O2's online topup?

Cleoriff — Mon, 26 Sep 2022 23:25:12 GMT

@Anonymous wrote:
Guide above is outdated and doesn't work anymore. I have answered in https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408 because I think it might get more attention there. Problem is on O2's side I believe. There is no TOPUP PAYG link in MY O2...

Just to clarify, the guide DOES work and 2 members proved My O2 has got a link to top up. I need to check if anything needs adding re Big Bundles. That's all.

The system is currently down for you and I would suggest if you are still having problems tomorrow, you delete the My O2 app and reinstall.

Best of luck.

Re: What happend to O2's online topup?

Decdec — Tue, 01 Aug 2023 20:06:11 GMT

Did you ever get this resolved ? I also now have the same

issue. There’s no top up option in the website for me