topic Re: It looks like this offer isn't for you in Pay As You Go

It looks like this offer isn't for you

BowieLee — Fri, 02 Sep 2022 09:30:30 GMT

Why am I getting a message saying 'it looks like this offer isn't for you' when it was offered during the purchase?

I topped up eventually on line after numerous attempts by phone failed, but balance is till showing 0.00.

H E L P

MI5 — Fri, 02 Sep 2022 09:54:02 GMT

Credit is exchanged for allowances so unless you top up more, the balance will remain at zero.

If you were offered additional free credit, you need to call 4445 to chase it up.

BowieLee — Fri, 02 Sep 2022 11:29:48 GMT

Why the FREE10 offer has not presented ? It's a offer when I purchase this Sim.

MI5 — Fri, 02 Sep 2022 12:17:15 GMT

As I said above, you need to call 4445 to see if you meet the criteria.

For example, you are not eligible if you ported in a number or obtained the sim from anywhere other than directly from O2.

BowieLee — Fri, 02 Sep 2022 13:10:54 GMT

No, it's from your website and your sales called back me to confirm this offer before the Sim delivery, Please let someone call back to sort it.

MI5 — Fri, 02 Sep 2022 14:46:25 GMT

No one will call you from here as we are all customers like yourself @BowieLee

You need to call O2 as advised already or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

BowieLee — Fri, 02 Sep 2022 15:33:05 GMT

oh! Thanks.

MI5 — Fri, 02 Sep 2022 17:39:57 GMT

Welcome