topic Re: Refund on PAYG in Pay As You Go

Refund on PAYG

Remittub — Wed, 13 Jul 2022 05:42:32 GMT

My wife passed away last February and her iPhone has still got credit. Is it possible to have this credit refunded or transferred to another number ?

Re: Refund on PAYG

MI5 — Wed, 13 Jul 2022 06:26:30 GMT

@Remittub

Sorry for your loss.

Please see help here https://www.o2.co.uk/help/account-and-billing/bereavement

Re: Refund on PAYG

Remittub — Wed, 13 Jul 2022 06:47:16 GMT

Thank you for your help MI5 - much appreciated !

Re: Refund on PAYG

Remittub — Fri, 15 Jul 2022 21:42:45 GMT

I contacted the Bereavement Team, but was told that a refund was only possible if the phone number was disconnected. As 2FA (Two Factor Authentication) is a current concern regarding receiving messages (containing a verification code) to gain access to websites, I was not willing to have the number disconnected. I feel that this is a ridiculous stance by O2 - why can't a number remain connected for incoming messages even when the phone has no credit ?

Re: Refund on PAYG

Phone97 — Mon, 25 Jul 2022 09:01:09 GMT

Hi Remittub I’m really sorry for your loss my condolences to you. With Pay as you go unlike like with Pay Monthly SIMs.
You need to keep it top up and make a chargeable call once every six months. If not the number will disconnect and get recycled by O2. I’m not sure why the bereavement team were saying the number needs to be disconnected for you to get a refund.
Once an number is disconnected I don’t think you can get a refund and number needs to be active for you get a refund from the bereavement team I believe. Once an pay as you go number hasn’t been used for six months the SIM will expire and O2 takes back the number for recycling. I hope that helps.