topic Re: Airtime Rewards and Top Ups (PAYG) in Pay As You Go

Airtime Rewards and Top Ups (PAYG)

Chris-068 — Sun, 03 Apr 2022 08:34:30 GMT

Hello, I'm a returning PAYG customer having been pay monthly for a number of years. On PM, airtime rewards would be deducted from my bill as and when I had airtime rewards to claim. However, on PAYG I accrue a balance. Is there a feature to prevent O2 from deducting my regular monthly top up when there is available balance? Else I would continue to accrue airtime rewards but in effect they'd be pretty pointless unless I cancel auto topup?

Re: Airtime Rewards and Top Ups (PAYG)

pgn — Sun, 03 Apr 2022 09:03:30 GMT

Hi @Chris-068 - do you mean O2 Rewards, now part of O2 Priority: https://priority.o2.co.uk/rewards

Or Airtime Rewards (the guys with their own app, etc): https://www.o2.co.uk/termsandconditions/rewards/airtime-rewards-service-terms ?

Re: Airtime Rewards and Top Ups (PAYG)

Cleoriff — Sun, 03 Apr 2022 09:07:34 GMT

Hi @Chris-068

We have a guide on Airtime Rewards which may help.

https://community.o2.co.uk/t5/Welcome-News/Get-discounts-on-your-bill-with-Airtime-Rewards/td-p/1208068 and here

https://www.airtimerewards.co.uk/support/rewards/

Re: Airtime Rewards and Top Ups (PAYG)

MI5 — Sun, 03 Apr 2022 10:41:31 GMT

@Chris-068

You need to cancel your auto topup or just use the credit for out of bundle calls and texts.

Re: Airtime Rewards and Top Ups (PAYG)

pgn — Sun, 03 Apr 2022 12:16:23 GMT

As ever, with O2, the simpler they make it to get your money, the more complex it gets to make use of their offers, rewards and bonuses. 😱

Re: Airtime Rewards and Top Ups (PAYG)

Edge55 — Sat, 30 Apr 2022 02:43:48 GMT

By REWARDS O2 mean they will Rob you of your credit when you text to sign up !!!!!!

Re: Airtime Rewards and Top Ups (PAYG)

MI5 — Sat, 30 Apr 2022 18:18:34 GMT

No they don't.

You need to understand how bundles work.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles