topic Volt benefits not applied in Pay As You Go

Volt benefits not applied

SimOnlycustomer — Sat, 29 Jan 2022 23:55:22 GMT

Hi,

How do you apply to have your speed boost via the Volt offering? I have been with Virgin for several years and with o2 for more than 15.

My login page says they've either doubled my data (they haven't) or I am not a virgin customer - which I am. Having the same issue with Virgin where I can't find anything on account page when I log in that indicates eligibility or not for a doubling of broadband speed.

I get the feeling lots of other people have had this issue - just wish the companies would admit they rolled it out without thinking it through and offered more visible solutions. It's been three months since this was rolled out to great fanfare.

Help & assistance greatly appreciated.

Re: Volt benefits not applied

jonsie — Sat, 29 Jan 2022 23:57:59 GMT

Main thread here

Re: Volt benefits not applied

SimOnlycustomer — Sun, 30 Jan 2022 07:17:30 GMT

Thanks, have posted the same question in there.

Re: Volt benefits not applied

pgn — Sun, 30 Jan 2022 14:22:14 GMT

@SimOnlycustomer wrote:
Thanks, have posted the same question in there.

Which has been answered: https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin-Media/m-p/1527583/highlight/true#M37634

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

PS. it does help if you at least read the first post in a thread, rather than just post without skimming the content first, @SimOnlycustomer 😉 - I hope your Volt application goes through and your VM and O2 boosts follow in a few days. Good luck!