topic SWAP sim hasnt worked. in Pay As You Go

SWAP sim hasnt worked.

Angel2001 — Fri, 21 Jan 2022 19:35:51 GMT

Been trying to swap the phone number off my payasyougo to my contract sim but the number has not transferred. I have been waiting for 2 days now and nothing is happening. Can anyone help me please. I did the swap on my payasyougo number at 2pm

Re: SWAP sim hasnt worked.

madasaf1sh — Fri, 21 Jan 2022 19:39:23 GMT

@Angel2001

Did you do this via Customer Services as you can't do this yourself via the normal sim swap process.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: SWAP sim hasnt worked.

Angel2001 — Fri, 21 Jan 2022 20:47:59 GMT

I did this by following the instructions on my monthly sim card.

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I am looking to get into software development field. I did computer maintenance (level 1 - 3) in college.

Re: SWAP sim hasnt worked.

MI5 — Fri, 21 Jan 2022 22:44:05 GMT

@Angel2001

Full details in this guide

Switching your number from Pay As You Go to Pay Monthly

Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.