topic help! in Pay As You Go

help!

eve4 — Sun, 12 Dec 2021 17:58:56 GMT

basically on friday i changed my tariff to £5 bundle, then regretted it but the change didn’t show up on the O2 app so i disregarded ans topped up £10 and usual. i received my £10 bundle and was able to use my data etc for the rest of friday night. now my £10 bundle has disappeared, i can’t avail of my data etc that i was charged £10 for!! please help as i cant afford to be losing a tenner i literally want to cry

Re: help!

MI5 — Sun, 12 Dec 2021 18:16:28 GMT

@eve4

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks