topic Re: Topped up wrong number in Pay As You Go

Topped up wrong number

1988melissah — Sat, 09 Oct 2021 10:12:19 GMT

Iv switched networks from id to o2, i kept my number so waited for it to change over but i topped up too early and the 10 credit has gone onto the other number instead of the one i kept. Is there anyway of transferring top ups or will i need to top up again

Re: Topped up wrong number

Cleoriff — Sat, 09 Oct 2021 11:56:20 GMT

@1988melissah

You can ring 4445 but I'm sure they will tell you that you have to top up again.

Re: Topped up wrong number

MI5 — Sat, 09 Oct 2021 20:06:34 GMT

@1988melissah

If it's the same account the credit will remain when the number ports in to O2.